Research

Apart from just interviews and conversations with peers regarding their frustrations and goals, I decided to take on the whole process we had in place for when someone wants to apply for a leave.

First thing, I had to check my calendar if I had any important meetings or not, then frame a well-articulated email with the date(s) and reason for the leave and send to my Project Manager and cc other project
managers, HR. Then finally, wait for the acknowledgement/approval to finally get my leave. After applying, I realised that I have no idea about how many leaves do I have left.

Apart from this, I find myself waiting for HR’s response whenever I have even a smallest of query which ends up wasting my time.

Problem Statement (based on 4 W’s)

“Employees need a mobile dashboard that allows them to keep a track of their attendace, leaves and work-related documents and details because reaching out to HR is time-consuming.

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Solving the Problem

HMW Statements

HMW make the HR related tasks convienient instead of cumbersome
HMW make the users own the HR experience
HMW allow the users to access their information and ability to update it
HMW design a process that saves user(s) time and allows them to focus on important tasks